Requests for maintenance will be responded to as soon as possible, whilst ensuring the property owners, the tenants and tradespeople are fully informed of the necessary repairs. All details will be included within the annual financial report we provide for your investment property.
Urgent repairs
We follow the guidelines in the “Renting a Home – a guide for tenants & landlords” the link was provided within the electronic lease.
This outlines that the following items constitute ‘urgent’ repair:
- burst water service
- blocked or broken lavatory system
- serious roof leaks
- gas leaks
- dangerous electrical faults
- serious storm, fire or flood damage.
Important note: If the call-out is considered non-urgent, the tenant will have to pay the additional cost associated with an after hours repair.
If the call-out repair is identified as caused by the tenant, the tenant will be required to pay the cost of repair.
