iPropertyManager has a state of the art Property Management System. Our property management services features some very important differences, which add up to a job done more professionally, for a better result.

Features:-

• Database of Subscribers to our Blog, RSS feeds and Newsletter
• We use high-impact, innovative marketing to find you a quality tenant as quickly as possible
• We take great care to select the right tenant
• We are a team of experienced professionals committed to managing your investment
• We communicate with you regularly to keep you fully informed
• Our inbuilt automated system and Social Media integration ensure maximum exposure of your property.

Tenant selection process

We will verify all information provided to us by prospective tenants on their application form and, if requested, we can carry out a search of the National Tenancy Database (NTD) and Credit Reference Association of Australia (CRAA).

We will also consult you prior to placing a tenant in your property (unless you request otherwise). Before recommending that you accept an applicant, we will also endeavor to verify whether:

The applicant provided accurate information, acknowledges their responsibilities and will appropriately maintain the property.
The applicant has secure employment and/or a sufficient income to cover rental payments.
iPropertyManager handles all the document preparation and pre-rental logistics required to ensure your new tenant makes a smooth transition into your rental property.

We will:

• Prepare REIV-approved lease documents
• Add any special conditions pertinent to the property
• Complete a condition report of the property, detailing the condition of all rooms and fixtures, before the tenant moves in
• Provide the tenant with a copy of the Department of Consumer Affairs’ rental guide booklet, which explains the rights and responsibilities of both tenants and landlords
• Collect the Bond and complete the Bond Lodgement form, as required by the Residential Tenancies Bond Authority.

How do tentants pay their rent?

Tenants have several options to pay their rent, leaving no excuse for late payments.

• By cheque or money order
• Electronic funds transfer (EFT) through their chosen financial institution
• Direct debit from their nominated bank account
• When does the rent money get paid into my account?

At iPropertyManager we conduct a statement run twice a week. At this time any monies due to you unless instructed otherwise, is paid to you by way of electronic funds transfer (EFT) to your nominated bank account.

An electronic statement is issued at the same time outlining the debits and credits for that month.

Should a rent payment become overdue we’ll chase it up with reminder calls and written advice. Notifying them of a breach advising them that they are behind and requesting that they rectify the problem. If this is not done within the stipulated time period then a termination notice is issued requiring that they vacate the premises.

Condition Report

A condition report is compiled at the commencement of a tenancy prior to your tenant moving into the property.

This report outlines the condition of the property at the commencement of the tenancy and is used when the tenant vacates to ensure that the property is left in the same condition.

This is the last inspection carried out as soon as possible after the end of a tenancy, when the tenants have returned their keys.

The Property Condition Report is used at this inspection and each item is checked off to make certain that the property is in the same condition as when the tenant took possession. It is at this inspection that any items that need to be rectified by the tenant are identified.

Statements

Rent is collected on a monthly basis (unless otherwise negotiated) and a fully itemised statement is forwarded to you.
Copies of maintenance invoices are also provided for your income-tax records. Annual statements for taxation purposes are supplies at end of financial year.

How do tentant’s pay their rent?

Tenants have several options to pay their rent, leaving no excuse for late payments.

• By cheque or money order
• Electronic funds transfer (EFT) through their chosen financial institution
• Direct debit from their nominated bank account
• When does the rent money get paid into my account?

At iPropertyManager we conduct a statement run twice a week. At this time any monies due to you unless instructed otherwise, is paid to you by way of electronic funds transfer (EFT) to your nominated bank account.

An electronic statement is issued at the same time outlining the debits and credits for that month.

Should a rent payment become overdue we’ll chase it up with reminder calls and written advice. Notifying them of a breach advising them that they are behind and requesting that they rectify the problem. If this is not done within the stipulated time period then a termination notice is issued requiring that they vacate the premises.

Routine Inspections

Routine inspections are carried out at six-monthly intervals to ensure the tenant is maintaining the property and to check if any maintenance is required.

A copy of the routine inspection report will be forwarded to you notifying you of any maintenance or repairs required. Should it be necessary, a member of the Property Management Team will contact you to discuss pending issues in the report.

Lease renegotiation

Landlords and tenants are notified prior to the lease expiration.

At this point, a new lease can be negotiated, or the tenancy can continue on a month-to-month basis.

Vacating Tenants

Provide them with a cleaning guide, as well as a list of recommended cleaners and steam cleaners, to ensure a hassle free exit for all concerned.

Inspect the property, report on its condition, and recommend if any work is required prior to re-letting.

Liaise with the vacating tenants to co-ordinate inspections for prospective tenants.

Conduct a final inspection and review the condition report that was completed at the start of the tenancy, to ensure the property is “left as it was found”.

Organise for the bond to be returned to the tenant, in accordance with the Residential Tenancies Act.
Victorian Civil and Administrative Tribunal (VCAT)

The Victorian Civil and Administrative Tribunal deals with disputes arising between landlords and tenants.

In the event of a dispute we can:

1. Apply to VCAT for resolution.
2. Attend any tribunal hearings on your behalf to present the case.
3. Ensure that the outcome of the hearings is followed through.
4. Arrange debt collection if required.
5. Organise for the bond to be returned to the tenant, in accordance with the Residential Tenancies Act.

Outgoing payments

To save you time and inconvenience, you can arrange for us to pay the following expenses, on your behalf, from your rental income:

• Council rates
• Body-corporate levies
• Insurance premiums
• Any other property-related charges