Maintenance

If you have a requirement for maintenance or a non-urgent repair, simply complete a maintenance request via this web site. Under the Residential Tenancies Act 1997, all maintenance requests MUST be provided in writing using this maintenance request form (via the web, e-mail, fax, post or in person at our office). You will then be contacted by a property manager or tradesperson to arrange for the work to be completed.

If your maintenance issue is urgent, please go to Urgent Repairs.

Utility connection via Connect Now

Connect Now offers a free service that helps take the hassle out of moving. In one simple step, the company can arrange connection of your phone, electricity and gas. For more information contact us or speak to your property manager.

Payment options

Your bond and first month’s rent must be paid by either bank cheque or money order (the bond should be made payable to Residential Tenancies Bond Authority, and the first month’s rent made payable to iPropertyManager Real Estate).

Rent is payable on a monthly basis (unless otherwise negotiated). A lease is a legally binding contract, and it’s important that rent be paid in accordance with the terms outlined in the lease.

Payment method

1. At iPropertyManager we prefer to make it simple for both our Tenant and Landlord, Direct Debit from your bank account is our preferred method of payment. However we can also arrange a Transfer Funds, speak to your Property Manager to discuss further.

Tenancy changes

As the tenant, it is your responsibility to advise your Property Manager of any changes in the tenancy (eg one of the occupants is moving out, or a new person is moving in).

Third-party tenancy advice

When you start your tenancy, iPropertyManager will provide you with a booklet published by the Office of Fair Trading and Business Affairs that clearly sets out your rights and responsibilities as a tenant. This booklet contains contact details of who to contact if you require further information about your tenancy rights and responsibilities. Excellent information for tenants and landlords is also available at http://www.consumer.vic.gov.au

Information on rent increases

Under the Residential Tenancies Act, rent can only be increased at six-monthly intervals, and the tenant must receive 60 days’ notice of any increase.

Periodic inspections

From time to time, we will conduct routine inspections of the property. You will usually receive one week’s notice and we value your cooperation.

Keys

If you change the locks, you must provide your property manager with a key. If you have any other key-related questions (eg lost keys), please speak to your property manager.

Insurance

We strongly recommend that you arrange adequate insurance to cover the contents of the property.